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ALL ABOUT US

Custom Cakes & Patisserie for all your needs!

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Live near South East London & Kent? We've got you.

Don't? We ship certain items (online orders) across the UK!

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✓100% Fresh Ingredients

✓ No artificial flavouring

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Ask us about our vegan and gluten free options!

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See frequently asked questions below ↓

Bakery Art

FAQ

HOW CAN I CONTACT YOU?

You can contact us through phone (+44 7541 033386),

e-mail (azucartreats@outlook.com), Facebook, Instagram or the contact option on the website.

WHEN ARE YOU OPEN?

We are busy on our feet between the hours of 7am to 7pm Monday-Sunday. Please feel free to send us a message if you have an urgent enquiry.

WHEN CAN I EXPECT A REPLY/QUOTE?

You can expect a response within 48 hours, if you have an urgent request please call or text.

UNHPPY WITH AN ORDER?

If you are unhappy with your order, please contact us as soon as possible as we may be able to remedy the issue with a replacement or refund.

HOW DO I RECEIVE MY ORDER?

We offer convenient delivery across Kent. For select items, we also provide countrywide delivery via DHL next day service. Please note that full payment is required by bank transfer prior to dispatch. You will receive a confirmation email with delivery details, and you can request an estimated arrival time (ETA) if needed. For any specific delivery requests, feel free to contact us directly.

CAN I CANCEL MY ORDER?

Yes, you can cancel your order. Cancellations made within 24 hours of booking on rush orders or no more than 14 days prior to completion can be fully refunded. After this period, a 50% charge of the total will apply to cover costs and workmanship in preparation for your order. Please contact us directly to discuss your cancellation and refund options.

HOW CAN I PLACE AN ORDER?

You can easily place an order with Azucar Treats through several convenient methods:

 

Phone: Call us directly at +44 7541 033386 to speak with us.

Instagram: Send us a direct message on Instagram @azucartreats.

Website: Visit our website at www.azucartreats.com to explore our offerings and place an order online.

Please note that a 50% deposit is required for all collections, and full payment is needed for postal or delivery orders. Feel free to reach out if you have any questions or need assistance with your order.

 

DO YOU OFFER GLUTEN FREE OR VEGAN ITEMS?

Yes, Azucar Treats is dedicated to catering to diverse dietary needs by offering a variety of gluten-free and vegan options. Our gluten-free treats are made with high-quality, certified gluten-free ingredients to ensure safety and taste. For our vegan offerings, we use plant-based ingredients without compromising on flavor or texture. Each item is crafted with the same passion and attention to detail as all our products.

 

Please contact us to explore our gluten-free and vegan selections and discuss any specific requirements you may have.

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